Shipping policy
# AUVARNA — Shipping Policy
*Last updated: 03-09-2026
This Shipping Policy is part of, and should be read together with, AUVARNA's Terms of Service and Return & Refund Policy. By placing an order on this website, you agree to the terms set out below.
**AUVARNA currently ships exclusively within India. We do not offer international shipping at this time.**
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## 1. Order Processing Time
- Orders are processed within **[2–5] business days** of order confirmation and payment realisation, excluding weekends and public holidays.
- As each saree is a handwoven, artisan-made product, minor variations in processing time may occur, particularly during high-volume periods (festive seasons, sale events) or for made-to-order pieces. Any such delay will be communicated to the customer via email/SMS/WhatsApp using the contact details provided at checkout.
- Order processing time is separate from, and in addition to, shipping/transit time stated below.
## 2. Shipping Timelines (Within India)
- Estimated delivery: **[5–9] business days** from the date of dispatch, depending on the destination pin code and courier serviceability.
- Metro cities typically receive orders faster than remote, rural, or difficult-to-service pin codes.
- All timelines are **estimates and not guarantees**. AUVARNA is not liable for delays caused by courier partners, natural disasters, strikes, weather events, regional disruptions, or other circumstances beyond its reasonable control (see Section 6, Force Majeure).
## 3. Shipping Charges
- Shipping charges, if applicable, are calculated at checkout based on destination pin code, weight, and order value, and are displayed prior to payment.
- AUVARNA reserves the right to revise shipping charges and any free-shipping thresholds at its discretion, without prior notice, for future orders.
- Shipping charges are non-refundable once an order has been dispatched, except where the return/refund is due to an error by AUVARNA (wrong item shipped, manufacturing defect) as set out in the Return & Refund Policy.
## 4. Order Tracking
- A tracking number/link will be shared via email/SMS/WhatsApp once the order is dispatched.
- Customers are responsible for tracking their shipment and for being reasonably available to receive delivery. Tracking information reflects data provided by the third-party courier and is not independently verified by AUVARNA in real time.
## 5. Shipping Address & Customer Responsibility
- Customers are solely responsible for providing a complete, accurate, and deliverable shipping address (including correct pin code, landmark, and contact number) at the time of checkout.
- AUVARNA is not liable for non-delivery, delayed delivery, or loss of a package resulting from an incomplete, incorrect, or outdated address supplied by the customer.
- If a package is returned to AUVARNA due to an incorrect address, refused delivery, or the customer's unavailability after reasonable delivery attempts by the courier, AUVARNA reserves the right to:
- Deduct actual outbound and return shipping costs from any applicable refund; and/or
- Charge a re-shipping fee if the customer requests the order be re-dispatched; and/or
- Treat the order as cancelled at AUVARNA's discretion if the customer does not respond to communication within **[7]** days of the return to AUVARNA.
## 6. Risk of Loss & Title
- Risk of loss and damage to products passes to the customer **upon handover of the shipment to the courier partner** at AUVARNA's dispatch facility, except where applicable Indian consumer protection law provides otherwise.
- Notwithstanding the above, where a package is confirmed lost or damaged in transit (see Section 8), AUVARNA will assist the customer in filing a claim with the courier and, at its discretion, offer a replacement, store credit, or refund in accordance with its Return & Refund Policy.
## 7. Force Majeure
AUVARNA shall not be held liable for any delay or failure in shipment or delivery arising from causes beyond its reasonable control, including but not limited to: natural disasters, extreme weather, pandemics, strikes, lockouts, courier network disruptions, government action, or civil unrest.
## 8. Lost, Damaged, or Tampered Shipments
- Customers must inspect the package at the time of delivery and, wherever possible, record an unboxing video for high-value orders — this significantly strengthens any claim in case of damage, shortage, or a wrong item.
- Any claim for a package that arrives damaged, tampered with, or with missing contents must be reported to AUVARNA in writing at **[support email]** within **[48 hours]** of delivery, along with photographic/video evidence and the order number. Claims raised after this window may not be honoured, as courier partners typically do not accept claims beyond a limited reporting period.
- For shipments marked "delivered" by the courier but not received by the customer, AUVARNA will initiate an inquiry with the courier partner. Resolution timelines depend on the courier's investigation process; AUVARNA will keep the customer informed but cannot guarantee a specific outcome or timeline for courier-side investigations.
- Any restitution (replacement, credit, or refund) for a lost or damaged shipment is subject to the courier's claim outcome and AUVARNA's Return & Refund Policy, and is offered at AUVARNA's discretion where the courier's investigation is inconclusive.
## 9. Multiple Shipments & Partial Orders
- Orders containing multiple items may be shipped in separate packages/at separate times, at AUVARNA's discretion, without additional shipping charges to the customer unless otherwise communicated.
## 10. Serviceability Restrictions
- AUVARNA reserves the right to refuse or cancel shipment to pin codes or regions within India where courier serviceability is unavailable, restricted, or unreliable, or at its sole discretion. In such cases, the customer will be notified and a full refund of the order value will be processed.
## 11. Amendments to This Policy
AUVARNA reserves the right to modify, update, or replace this Shipping Policy at any time without prior notice. The version in effect at the time an order is placed shall govern that order. Continued use of this website after changes are posted constitutes acceptance of the revised policy.
## 12. Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any complaints or grievances relating to shipping or delivery may be addressed to:
**Email:** aavkweaves@gmail.com
**Phone:** 9063364848
**Address:** 405, Eastwoods Apartment, Tejaswi nagar, Attapur, Hyderabad, Telangana
AUVARNA will acknowledge grievances within **[48 hours]** and endeavour to resolve them within **[30 days]**, as required under applicable law.
## 13. Governing Law & Jurisdiction
This Shipping Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at **[Hyderabad, Telangana]**.
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*For any shipping-related queries, contact AUVARNA at aavkweaves@gmail.com/9063364848