Refund and Replacement Policy

Refund
Milk Unfit for Consumption
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund for the said lot. Refund is initiated once we collect the soured milk bottles from you.

Withdrawal
Unfortunately, Withdrawal from the Wallet Balance is not possible.

For placing order, you can place your order at Auvarna app. Once the order is placed the amount is utilized to book the order placed.The amount can not be refunded but can only be utilized to buy Auvarna products of the same value or more amount can be added to order products of higher value.

Erroneous Delivery
A delivery will be considered erroneous at our end if you intimated us in advance.If you receive a delivery despite this, you are eligible for a refund.
Refusing delivery without prior information does not qualify for refund. The following are the only admissible ways of prior intimation:

  1. Call our customer care department.
  2. Email our customer care department.
  3. Update necessary information in your account on the APP.

Please note, informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.

Bottle:
Accidental Breakage
We understand accidents can happen. Breakage of one bottle, the first and only first time it happens will incite no charge. Going further, each broken glass bottle will be charged at Rs.50.
In case of glass bottles, we request you to rinse and return the bottles on every next scheduled delivery.